Using E-mail in a Professional Context

Course Instructor: 

Experience Level: 

Video Length: 

23 minutes, 50 seconds

E-mail is well-established as an essential communication tool for any professional context. Unfortunately, many professionals get themselves into trouble by not understanding the nature of e-mail as a communication tool or by misusing it. This can result in e-mails not being clearly understood, being misunderstood, or not being read at all. In this seminar you will learn how to use e-mail to successfully communicate your message in a professional context.

Course Agenda:

1. The Characteristics of E-mail as a Professional Communication Tool
2. Rules for Each Component of an E-mail
3. Legal Considerations for the Use of E-mail in a Professional Context
4. Final Reminders about Using E-mail Professionally